February 2026 • AI Governance, Consumer Protection

AI delivers powerful capabilities faster decisions, better fraud detection, personalised services. But without guardrails, it can erode trust through errors, bias or opaque logic. The Central Bank’s guidance tackles these issues head-on.

Safeguarding Consumer Rights

The framework ensures that:

• AI decisions affecting consumers are fair and explainable.
• Customers have access to human review.
• Data used in AI is protected with high privacy standards.

These measures help prevent unfair treatment and preserve confidence in digital financial services.

Maintaining Financial Stability

Responsible AI governance isn’t just about ethics it's also about systemic resilience. Poorly governed AI systems could misprice risk, misclassify customers or amplify vulnerabilities in credit and risk models. The Central Bank's expectations help mitigate such systemic risks.

Better Outcomes for Everyone

When financial institutions adopt responsible AI practices, the benefits compound:

• Safer innovation
• Enhanced customer experience
• Reduced compliance risk
• Improved brand trust

In short, governance isn't a bureaucratic burden - it's a competitive advantage in today’s AI-driven financial markets.